USA: new online tool makes it easier for consumers to report food safety concerns

The USDA-FSIS unveiled a new online Electronic Consumer Complaint Form where consumers can report problems with meat, poultry, and egg products.

Monday 29 October 2012 (5 years 11 months 24 days ago)
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The U.S. Department of Agriculture's (USDA) Food Safety and Inspection Service (FSIS) unveiled a new online Electronic Consumer Complaint Form where consumers can report problems with meat, poultry, and egg products. Consumers can use the form to report illnesses, allergic reactions, injuries, improper labeling and issues with foreign objects to the Consumer Complaint Monitoring System (CCMS).

Once an incident is reported to CCMS, the agency can determine what public health implications are associated with the incident, if other people are reporting similar issues, and if FSIS inspectors have identified problems in an establishment that could have caused the issue. On a case-by-case basis, FSIS may conduct additional follow up with complainants, especially if the problem indicates a potentially widespread or severe public health hazard.

CCMS facilitates the detection of public health threats in the nation's food supply and enables FSIS to respond rapidly to mitigate those threats. The system was created in 2001, and cases primarily have been reported to FSIS district offices, through state and local health departments, or through calls to the USDA's Meat and Poultry Hotline (1-888-MPHotline), which is open on weekdays from 10 a.m. to 4 p.m. ET. The new online form, available at https://ccms.fsis.usda.gov, makes it possible for consumers to enter complaints after business hours and on weekends, and the predefined fields ensure that each incident report is thorough, accurate and in a format consistent with other entries.

Thursday September 27, 2012/ FSIS-USDA/ United states.
http://www.fsis.usda.gov

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