Crystal Spring Hog Equipment

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Who we are:

For over 40 years, Crystal Spring has created practical, innovative, and simple hog equipment to meet your needs, exceed your expectations, and uphold our legacy of quality, durability, and responsibility. We are the creators of the original wet/dry feeder.

What we do:

We are known for our innovative, high-quality products that deliver proven results, backed by data and research. Our diverse product line includes feeders, housing solutions, and watering products and we offer a variety of high-level services from custom products to global turn-key solutions.

Where we work:

Our roots are in Canada, but as our customer base expands around the globe, we’re working hard to meet the needs of emerging markets and make our products available worldwide. We’re committed to meeting our customers’ needs… wherever they are.

For more information, visit our website at www.CrystalSpring.com or contact our team directly at info@cshe.com.

 

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We always say the most important part of our job is to be with the customers and listen in order to provide the best solutions… and this situation showed exactly that. When we first started supplying nursery feeders in Brazil, we faced some challenges getting the performance expected out of the feeders. We knew numbers could be better and we knew we had to find a way to get there. The answer (as usual) was found in listening to our customers. Finding a solution took an open-minded approach and a lot of exchange of ideas with local and experienced nursery producers. We learned that we needed to adapt the way we presented our product line and change the way we taught producers how to manage the feeders. When you listen to producers and accept the fact that this joint approach is the best way to solve issues and find solutions things become much easier and more logical. With a reviewed and tested new way to manage our nursery feeders and a new approach on how we train producers, we were able to get Brazilian nursery producers to achieve amazing results with our G6 feeder line. Especially when it came to addressing their goal of reducing feed waste and improving Average Daily Gain (ADG). Since then, our business development team has taken this same approach and experience to other parts of the world. It was a valuable “lesson learned” about how to enter a new culture and the importance of staying open to new ways of doing things. The constant learning is one of the most motivating parts of my job. And, believe it or not, the pigs and the producers are my best teachers. #Pigs #Hogs #PigFarming #PigProducer #PigProduction #PorkProduction #HogEquipment #PorkProducer #Pork #CrystalSpring #CSHE #agriculture
For the next few weeks, we’d like to share some of our favorite customer stories… starting with this roller coaster from Terry Marx, our Business Development Manager for Western Canada and the U.S: Terry was working with a long-time customer who was building a new Wean-to-Finish barn when they ran into an issue. The customer originally purchased Crystal Spring’s newest Wean-to-Finish feeder with the flat shelf for its increased biosecurity and simplified management, but once they were installed, he became concerned that the shelf’s stability and strength weren’t enough due to his feeder’s larger size and feed capacity. He also had some concerns about pigs getting their heads stuck in the feeders between the feed space dividers and feed shelf. Our initial solution to these issues was to provide new feed shelves with additional reinforcement to strengthen the shelf, as well as additional guards for the feed pan to eliminate any potential issues with pigs getting their heads stuck in the feeder. However, the customer was still hesitant about the new feeder model even with the additional reinforcement and extra feed pan guards and straps. To set his mind at ease, we ultimately decided to replace all of his feeders with new ones in the old model, which he was more familiar and comfortable with. Even though the customer didn’t end up keeping the feeders with the new shelf style, he was very happy with the process and the overall outcome. And despite being disappointed that the new feeder model didn’t work out for the customer, Terry felt good about the fact that he and the team didn’t stop looking for solutions until the customer was satisfied. Because the fact is, Crystal Spring doesn’t exist to sell feeders. We exist to help producers and growers find solutions.
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